Delivery Information

Important Update: COVID-19

We are making the following working provisions from 23rd March 2020 until further notice to safe guard our staff and to ensure our business remains open and can continue to trade until such time we are notified by Government guidelines.

Our office will be working with a limited number of employees.  We will however, do our utmost to get your orders to you with the least delay possible but please bear with us, if you don't receive our usual swift service.

  • Our retail area is now closed to visitors however we are still accepting orders placed via our website. 
  • Orders will be despatched within 24 hours of ordering and dispatched via Royal Mail or courier. Please be aware due to high demand with the postal system, some deliveries may be delayed.
  • Our Workshop will remain open for blade sharpening, machine servicing and repairs. Please refer to our Servicing & Repair page for updates
  • If you have any queries or concerns or have clipping equipment in for repair or sharpening, please keep in touch by phone or email.  We are here to help you.
  • Contact:  sales@clippersharp.com    Tel: 01823 681076

Delivery Options and Charges

 

Express deliveries can only be despatched by us for delivery the following day when ordered during our working week which is Monday to Friday. If delivery is required on a Saturday, please call us so we can advise on the additional cost.  All orders for next day delivery need to be ordered by 12 noon on the preceeding day.  All orders made over the weekend will be despatched on our return on Monday and delivered on Tuesday if requesting a Next Day delivery.  
If your order is really urgent, please call us on 01823 681076 as this can hasten the order and we can sometimes get it fitted in after 12 noon if there is time to pack and process before the courier arrives.

  • The dispatch time for each item is 2-3 working days provided the item is in stock. 
  • All parcels are sent using a fully tracked service

 


Our Services

Royal Mail 48 - This is a fully tracked service that no longer requires a signature upon delivery. If a mobile number is provided at the checkout, a tracking number will be sent via text message once your parcel is on it's way. Unless a safe place option is specified, a calling card will be left and you will need to arrange a re-delivery or collection from your local post office.

Express Courier - Our chosen courier for the UK is UKMail; all parcels sent with the courier are fully tracked and require a signature upon delivery unless a safeplace option is specified. Unless you have specified otherwise, parcels sent with the courier will be left with a neighbour if there is no one at the designated delivery address to sign for the parcel. A tracking number will be provided either via Email or Text message. If you live in a property that is notoriously difficult to find, please provide detailed delivery instructions in the designated space at the checkout.

Please note, some areas of the UK will fall into a postage surcharge zone. For more information on these zones, please do call us: 01823 681076

For parcels sent internationally, we use a number of different courier companies including UKMail, DHL, Parcelforce and DPD. All international deliveries require a signature unless a safe place option is specified.

We do also offer a number of additional services including a designated day of delivery, delivery before a certain time and weekend delivery. Please contact us directly to get a quote for these services.


Mainland UK (Including Isle of Wight)

Service

Delivery

Price

Royal Mail 48 - Sharpened Blades 2-3 working days FREE
Express Mail - Sharpened Blades 1-2 working days £3.50
Royal Mail 48 - Standard items weighing up to 2kg 2-3 working days £2.50
Express Courier - Valuable items, batteries or items weighing up to 30kg Most deliveries will be received on the next working day. However, this is not a guaranteed service.  £9.50
Trolley Postage/Bulk Items
(Brooms)
1-2 working days £15.00

Scotland, The Highlands, Islands and The Isle of Man

  Service

  Delivery

  Price

 Royal Mail 48 - Sharpened Blades

 2-3 working days

 FREE

 Express Mail - Sharpened Blades

 1-2 working days

 £3.50

 Royal Mail 48 - Standard items weighing up to 2kg

 2-3 working days

 £2.50

 Express Courier - Valuable items, batteries or items weighing up to 30kg

 Most deliveries will be received on the next working day. However, this is not a guaranteed service. 

 Calculated at   checkout

 Trolley Postage/Bulk Items
 (Brooms)

 1-2 working days

 Calculated at   checkout

 

Special UK Areas are: Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man. Available postage options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Special UK Areas are defined as the following postcode areas: AB31-38, AB40-56, BT, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH4-41, PH49-50, ZE

Extended UK Areas are those where our couriers cannot offer or guarantee enhanced services such as Express delivery. Available options will be shown during checkout. Extended UK Areas are defined as the following postcode areas: AB31-38, AB40-56, BT, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH4-41, PH49-50, ZE


Ireland and The Channel Islands (Jersey and Guernsey)

To ensure the correct delivery charge is applied at the checkout The Republic of Ireland, Jersey or Guernsey must be inputted as the chosen country for the delivery address. Northern Ireland falls under United Kingdom. 

Destination Service Delivery Price
Northern Ireland Royal Mail 48 -Sharpened Blades 2 –5 working days FREE
  Express Mail – Sharpened Blades 1 -2 working days £3.50
  Royal Mail 48 – Standard items weighing up to 2Kg 2 – 5 working days £2.50
  Express Courier - Valuable Items, batteries or items weighing up to  

6 Kg

Up to 3 working days £20.50
Republic of Ireland Royal Mail – Sharpened Blades 2 – 5 working days  £4.00
  Royal Mail – Standard items weighing up to 1Kg 2 – 5 working days  £8.00
  Express Courier – Valuable Items, batteries or items weighing up to 6Kg Up to 3 working days  £25.00
Channel Islands (Jersey and Guernsey) Royal Mail 48 -Sharpened Blades 2 – 5 working days FREE
  Express Mail – Sharpened Blades 1 -2 working days £3.50
  Royal Mail 48 – Standard items weighing up to 2Kg 2 – 5 working days  £2.50
 

Express Courier - Valuable Items, batteries or items weighing up to 6Kg

Up to 3 working days £20.50




International Zonal Charges

We have the following set prices for delivery to the countries listed but if you feel your parcel would be lightweight and should cost less, contact us for a dedicated quote and we will reply with a price from our courier and instructions to process your order online.

In some cases, heavy or large orders may incur a shipping surcharge; we will contact you by email if this is the case. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be refunded.

Zone Countries Service Price Delivery
1 Austria International Blades – Sharpened Blades £4.00 3-5 working days
  Belgium International Mail – Standard items weighing up to 1Kg £8.00  
  Germany International Mail –Standard items weighing up to 2kg £15.00  
  Luxembourg  International Courier – Valuable items and batteries weighing up to 6Kg  £35.00  
  Netherlands      
2 Czech Republic International Blades – Sharpened Blades £4.00  3-6 days
  Denmark International Mail – Standard items weighing up to 1Kg £8.00  
  France International Courier –Valuable items and batteries weighing up to 6Kg £40.00  
  Hungary      
  Italy      
  Slovakia      
  Slovenia      
  Spain      
3 Poland International Blades – Sharpened Blades £4.00  3-6 days
  Portugal International Mail – Standard items weighing up to 1Kg £8.00  
  Sweden International Courier – Valuable items and batteries weighing up to 6Kg £21.00  
 4 Bulgaria International Blades – Sharpened Blades £4.00  3-6 days
  Finland International Mail – Standard items weighing up to 1Kg £8.00  
  Lithuania International Courier – Valuable items and batteries weighing up to 6Kg £28.00  
  Romania      
  Switzerland      
 5 Greece International Blades – Sharpened Blades £4.00  3-6 days
  Latvia  International Mail – Standard items weighing up to 1 Kg £8.00   
    International Courier – Valuable items and batteries weighing up to 6Kg £32.00  
 6 Croatia International Blades – Sharpened Blades £4.00  3-6 days
  Cyprus International Mail – Standard items weighing up to 1Kg £8.00  
  Malta International Courier –Valuable items and batteries weighing up to 6Kg £35.00  
  Iceland      
7 Norway International Blades – Sharpened Blades  £4.00  3-6 days
  Estonia International Mail – Standard items weighing up to 1Kg £8.00  
    International Courier –Valuable items and batteries weighing up to 6Kg £35.00  
 8 Canada International Blades – Sharpened Blades £12.00  5-10 days
  Japan International Mail – Standard items weighing up to 2Kg £16.00  
  Hong Kong International Courier –Valuable items weighing up to 6Kg £45.00  
9 Australia International Blades – Sharpened Blades £13.00  5-10 days
  South Africa International Mail – Standard items weighing up to 2Kg £17.00  
    International Courier –Valuable items weighing up to 6Kg £45.00  
NA USA International Blades – Sharpened Blades £12.00 5-10 days 
    International Mail – Standard items weighing up to 2Kg £16.00  
    International Courier –Valuable items weighing up to 6Kg £32.00  
NA New Zealand International Blades – Sharpened Blades £12.00  5-10 days
    International Mail – Standard items weighing up to 2Kg £16.00  
    International Courier –Valuable items weighing up to 6Kg £55.00

 

NA Russian Federation International Courier - Items weighing up to 2kg £30.00

5-10 days

    International Courier - Items weighing up to 6kg £60.00  

Liquids, aerosols and gels

For security reasons relating to international air transport, we are unable to deliver liquids, aerosols and gels outside of mainland UK.  If you would like to purchase and have any of these items sent overseas than you will need to arrange and pay for a collection by a courier who uses sea transport.

Delivery Address Options

When placing an order you can choose to either have your goods delivered to your home address or an alternative delivery address. If you do not already have an alternative delivery address on your account, you can enter this at the time of placing a new order. Please make sure you provide us with a delivery address where someone will be available to accept it as many of our parcels either require a signature upon delivery or simply won't fit through your letterbox. Please note that Clippersharp cannot be held responsible where a confirmed order has incorrect delivery information. If the conformation email for the order is incorrect, please call us immediately.

Dispatch Times

Unless you have requested a next day delivery, we aim to dispatch your goods within 24-48 hours of the receipt of the order.  Occasionally at exceptionally busy times this may take a little longer. You will be noted by email or telephone if it is anticipated the delivery will take longer than our stated time.  If you have any questions about the delivery of your order, please call 01823 681076.

If you are not entirely happy with the delivery received or the items received don’t match the items listed on your delivery invoice or dispatch email, you must contact Clippersharp immediately. 

Undelivered Items

For undelivered goods that have been dispatched, we will of course provide a replacement or full refund, providing the issue has been bought to our attention within 14 calendar days of the proposed day of receipt. This will be subject to an investigation by the delivery company which must conclude that the parcel is indeed missing (this can take up to 72 hours).

Blade Sharpening

If you are ordering sharpening services, please print a copy of your e-mail order receipt and enclose with the blades you send to us to be sharpened, so we know who has sent them to us. If this is not possible for whatever reason, please include your Order Number, clearly labelled, with your blades.


OUR GUARANTEE AND RETURNS POLICY

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the product. It must be returned in its original condition and packaging, within 14 days of purchase. We will exchange the item (for which postage must be paid) or provide you with a full refund or credit note. Faulty goods must be returned to us within 14 days for a full refund or exchange, after which a replacement may be offered. Please ask your Post Office for a Proof of Posting Certificate. This will ensure that you will receive your exchange or refund in the event of your goods being mislaid in the post.